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 The
casino industry presents job opportunities in a variety of areas. From
licensed card room employees and security and surveillance personnel to
the food and beverage staff and the valets and maintenance staff, each
job fulfills duties crucial to the management and operation of a casino.
Some jobs require math skills and others require specific licensure or
training, but the majority of positions require a customer service
orientation with an eye toward providing a memorable entertainment
experience to patrons.
Gaming floor staff
At the heart of a casino are the gaming floor employees who execute the
card games. Dealers do just that, deal cards. They also shuffle the
deck, exchange chips for cash and figure payouts to winning hands. Floor
managers, or "pit bosses," oversee a small group of dealers and tables,
also known as a "pit." Pit bosses supervise large transactions and
payouts. Shift managers supervise multiple pits, pit bosses and dealers.
A state gaming license is required for all of these positions.
Security and surveillance
The security staff monitors the casino floor, checks ID at the door,
performs parking lot patrols and secures chips, cash and casino
personnel and patrons. Surveillance observers watch multiple video
monitors and work closely with security personnel to ensure that order
is maintained and nothing unlawful happens. In particular, these
employees are trained to spot evidence of theft or cheating. Most of
these positions also require a gaming license; however, some security
positions do not.
Accounting
Cage cashiers perform credit card transactions, cash checks, transfer
chips to the casino floor and redeem chips. The soft count team counts
and sorts the contents of the drop boxes where dealers put money when
exchanging for chips at the table. And the accountants audit food and
beverage banks, the cage and casino tables and the business as a whole.
All of these positions are supervised by the comptroller, and most
require a state gaming license.
Food and beverage
The food and beverage department includes the servers, bartenders,
cooks and supplementary personnel such as bar backs, bussers, expediters
and supervisors. This department provides food and drink for patrons and
employees. F&B employees are also trained to monitor alcohol intake and
to spot signs of overconsumption. Gaming licenses are not required, but
some positions require liquor control licenses or food worker's permits.
Miscellaneous
Other positions in a casino include valets who park cars, maintenance
personnel who keep the casino clean, performers such as magicians,
musicians, karaoke hosts and DJs, and marketing or promo staff. In
addition, some casinos are part of larger hotels or resorts that provide
further job opportunities, including hotel staff and management,
concierges and pool and spa staff. |
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| Requirement - Casino Dealer |
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| Casino Cashier Job Description |
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